Essential Subscription Service
Ardent Essential Technology Care Package is a subscription service designed to provide technical support for various home automation systems, including network, AV, security, lighting, and shade controls.
All plans require an initial setup fee of $99.00
Monthly Plan
$59.95/month
- 60 Minutes Remote Troubleshooting
- 10 % Discounted Service Rate.
- Priority Service Scheduling
- Unifi Network Firmware Updates & Backup
- Access to Online Knowledgebase of Videos and How to's
- Support via SMS
Annual Plan
$647.46/Annual
- 60 minutes for Remote Troubleshooting
- 15% Discounted Service Rate
- Priority Serice Scheduling
- Unifi Network Firmware Updates & Backup
- Access to Online Knowledgebase of Videos and How to's
- Support via SMS
All Plans include the following:
Included Services:
- Network Support (Wired and Wireless)
- Crestron Home AV Remote Assistance
- Security Camera Remote Troubleshooting
- Lutron Lighting and Shade Remote Assistance
Enrollment Requirements:
- Online registration with a credit card for automated monthly billing.
- Installation of OvrC OR U-Cloud compatible devices is required for secure remote access.
Usage Policy:
- Minutes not utilized within the month do not roll-over for future use.
- All support inquiries must be initiated through dedicated SMS number provided to the subscription clients.
- Calls to any other number for support will incur charges at Ardent Integrated’s standard hourly rate of $145/hr.
- The service does not extend to programming, installation, or configuration of new devices.
- Does not include support for Somfy Shades
- Does not include onsite troubleshooting
- Does not include proactive software updates with exception of the included Unifi Networks firmware updates